Terms and Conditions

Legal bits... 

When you shop with us or access our website or social media pages, these terms apply. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

They’re important for both of us as they set out what we expect from each other, and they also give you helpful info. If you need anything else, Contact Us – we'd love to hear from you!

We have the right to amend, remove or vary our services and/or any part of the Website including our Ts&Cs at any time. 

What you shouldn't do

Website: 

We know it’s obvious, but we need to say it anyway, but you must not misuse or tamper with our website: 

    1. Interfere with or disrupt the Site e.g. hack or viruses etc
    2. Use data mining, screen scraping or similar data gathering and extraction tools; or
    3. Interfere with security-related or other features of the Site.

    Doing any of these things may be a criminal offence, it will also annoy our loyal customers. So please don't. 1Body will report any breach or activity to law enforcement authorities. 

    Social media: 

    Using our socials is a great way to stay up to date with the latest goss and engage with us. 

    By using our social media channels (Facebook, Instagram or blog) and tagging us in your content, you agree: 

    1. We can use your handle and the content on our social media platforms.
    2. To be featured on our social media channels.

    If there is a mistake, please Contact Us and we will remove the content. 

    By using our social media channels, you pinky promise that you: 

    • are civil and respectful of others and their opinions
    • do not be abusive, harass or threaten others
    • do not use insulting, provocative hateful, obscene or offensive language
    • do not incite hatred on the basis of any personal characteristic, like race, gender, sexuality, age, disability etc. 
    • do not post identifying information about yourself or others, like addresses, emails or phone numbers. 
    • behave in line with relevant laws

    If you don’t comply with these terms of use, we have the right to:

    • ignore, hide or delete comments
    • block users.

    We want all followers to have a positive experience on your platforms! So make sure you follow our terms and you will be fine.

    We monitor our social media pages Mon - Fri from 8am - 4pm (Australian Time). 

    Returns 

    At 1Body we want to make sure you love your products. If you change your mind, that's cool you're welcome to return your product. Please read our full Return Policy before creating a return request.

    Gift Voucher

    Gift vouchers are valid for 3 years after the purchase date in Australia e.g valid for 3 years from 11/20.

    They can't be redeemed for cash or returned for a refund. 

    Gift vouchers cannot be replaced if lost or stolen. 

    If you return any products you have purchased using a gift voucher, you will be issued with a store credit. 

    We all love a promo code

    We all love a promo code, and we may share promo codes that you can use to reduce the price of some products. But, it’s up to you to enter the code at checkout! 

    All promo codes have their own Ts&Cs like what products they can be used on, single/multiple use when it can be used etc. 

    If you get a unique code from us, it's meant for you. Don't share it with anyone and keep it a secret.

    If we think someone is misusing a promo code e.g fraud or tampering, we have the right to cancel or suspend the code. So don't misuse it and spoil it for others.

    Caring for your products

    Please follow the care instructions on the label to prolong the life of your products, as we cannot fix symptoms of normal wear and tear like:

    • colour fading or running print blurring 
    • lack of elasticity
    • fabric deterioration

                                                                             

      Process those orders baby! 

      1. All standard orders will be processed and dispatched from our warehouse within 1-4 business days.
      2. All express orders will be processed and dispatched from our warehouse within 1-2 business days.
      3. International orders will be processed and dispatched from our warehouse within 1-4 business days.
      4. All personalised items are made to order and will take 5-10 business days to processed. They will be dispatched from the warehouse when they are complete. 

      Our warehouse is a Monday to Friday operation, subject to Public Holidays.

      Please note delivery times are additional to these processing times and vary from region to region. Please read our Shipping page for more information. 

      Personalisation

      Personalised orders can take 5-10 business days to process. All products are made to order and timelines can vary. We will let you know when your item is complete.                                                                                                                                                                                                                                                

      Protection! 

      Any personal information that you submit is protected by our secure PCI DSS  gateway system, which protects your online order information.

      This technology encrypts all information including your credit card and all personal information you share with us.                                                                                               

      Why do you need my info? 

      We collect information that you provide to us to be able to complete your order. 

      Your information is accessible to our employees, contractors and our third-party service providers such as shipping companies.                                                       

      What we collect:                                                                    

      • Billing address
      • Shipping address
      • Email address
      • Phone number
      • Payment information  

      How we use it:                                          

      • To contact you 
      • Complete transactions
      • Fulfil your order

      Read our full Privacy Policy to find our more. 

      Questions? 

      We love to hear from you! If you have any questions please Contact Us